The Control is carried out when using the registration of a telephone call and manages a programmed presence, the opening or closing of a service or the control of novelties.
It simply works with missed calls, from existing phones in the workplace to be monitored. Previously in the platform is indicated in the calendar of the center the schedule and the margins of the controls to make. In the event of non-compliance, an alert is generated and a warning is sent to the designated person in charge.
Control of beginning and end of service
Control of novelties
Automatic sending of the auditee’s end-of-service report
Recording of incidents occurring during the service
Sending reports directly by email, in PDF and Excel format
Notices of non-initiations and lack of control to those responsible by email