REQUEST FOR REPAIR OF FAULTY EQUIPMENT

Please fill in the following form, as it allows us to track the number of units sent, the return address, the detected issues, and other essential details to provide you with an efficient service.

Kindly complete and submit the form as soon as possible to expedite the process.

For more information, contact our support team: suporte@vigilant.es

Important: Please send your equipment to our address with prepaid shipping

VIGILANT
ATT. TECHNICAL SERVICE
C/ Relleu, 4, Edif. Romeral 2, Esc 3, Loc 3
03502 – Benidorm (ALICANTE)
+34 965856457

CLIENT INFORMATION

Company name *:

Contact person *:

Contact phone *:

Contact email *:

Position *:

BILLING INFORMATION

Company name *:

NIF *:

Phone *:

Address *:

City *:

Postal Code *:

Province *:

If we determine that the repair cost may exceed €60, we will inform you beforehand at no charge. If you still wish to receive a QUOTATION, please indicate “YES.” Please note that preparing a quotation involves diagnosing the equipment. If the quotation is not accepted, a diagnostic service fee of €20 per device will apply.YesNo

SHIPPING ADDRESS FOR REPAIRED EQUIPMENT (If different from the billing address)

Attn *:

Contact phone *:

Address *:

City *:

Postal Code *:

Province *:

DEVICE DETAILS

Please include the SERIAL NUMBER, READER NUMBER, and a DESCRIPTION OF THE FAULT

IMPORTANT: The serial number and reader number are located on the side of the reader. Example: V000 #000 (Serial No.: V000; Reader No.: #000)

Would you like us to arrange the collection of faulty devices? (Available only in mainland Portugal and Spain, including the Balearic Islands, but excluding the Azores and Madeira). If requested, the collection cost will be added to the repair invoice.
YesNo

If you selected "Yes," please provide the FULL ADDRESS for collection

Basic information on data protection: In accordance with the GDPR and LOPDGDD, RADIOBIT SISTEMAS SL will process the data provided to respond to queries and/or complaints submitted through this form and to provide the requested information. You may exercise your rights of access, rectification, deletion, and others recognized by current legislation. For more details on how we process your data, please refer to our Privacy Policy.

I UNDERSTAND AND ACCEPT the processing of my data as described above and explained in more detail in the Privacy Policy. (Refusal to authorize will prevent the processing of your data for the specified purpose).